Refund and Cancellation Policy
This Refund and Cancellation Policy explains the conditions under which flight booking cancellations and refunds may be requested when using Popular Routes travel assistance services.
By booking through Popular Routes, you acknowledge and agree to the terms outlined below.
1. Role of Popular Routes
Popular Routes provides assisted flight booking and travel coordination services. Airline tickets, fare rules, and refund eligibility are determined solely by the issuing airline and are subject to the airline’s terms and conditions.
Popular Routes does not control airline refund decisions, timelines, or approval criteria.
2. Cancellation Requests
Cancellation eligibility depends on the fare type and airline policy associated with your ticket.
Some tickets may be:
- Non-refundable
- Partially refundable
- Fully refundable with conditions
- Eligible for airline credit only
- Cancellation requests must be submitted as soon as possible to avoid additional airline penalties or restrictions.
Popular Routes may assist in submitting cancellation requests to the airline.
3. Refund Eligibility
Refund eligibility is determined by:
- Airline fare rules
- Ticket type and restrictions
- Airline policies
- Timing of cancellation request
Refunds, if approved, are issued by the airline or payment processor, not by Popular Routes directly.
Popular Routes does not guarantee refund approval.
4. Refund Processing Time
If a refund is approved by the airline, processing time may vary depending on:
- Airline procedures
- Payment processor timelines
- Original payment method
Refund processing may take several weeks or longer depending on the provider.
Popular Routes does not control refund processing speed.
5. Service Fees
Service fees charged by Popular Routes for booking assistance may be non-refundable once booking services have been provided.
Service fees compensate for time, coordination, and assistance performed during the booking process.
Any applicable service fee terms will be communicated at the time of booking.
6. Airline Schedule Changes and Cancellations
If an airline cancels or changes your flight, refund or credit eligibility is determined by the airline.
Popular Routes may assist in coordinating available options, which may include:
- Airline credit
- Alternative flights
- Refund requests, where permitted
Final decisions remain with the airline.
7. No-Show Policy
Failure to check in or board your scheduled flight may result in the ticket being classified as a no-show.
No-show tickets are often non-refundable and may lose remaining value.
Popular Routes is not responsible for losses resulting from missed flights.
8. Travel Insurance Claims
If travel insurance was purchased, refund eligibility may be subject to the insurance provider’s policy terms.
Popular Routes may assist with claim coordination but does not approve or guarantee insurance claims.
Insurance provider terms apply.
9. How to Request Cancellation or Refund Assistance
To request cancellation or refund assistance, contact:
Phone: +1-866-663-5997
Email: bookings@popularroutes.com
Requests should include:
- Passenger name
- Booking details
- Reason for cancellation